Service Centrix, a consulting company among the leading RPA implementation providers for the CEE region, and DRUID, a worldwide leader in conversational AI technology for enterprise productivity,are pleased to announce they have entered a strategic partnership focused on empowering businesses to focus on the key drivers by enabling seamless IT processes throughout the organization and providing conversational solutions to various business challenges.
DRUID brings conversational out-of-the-box capabilities to RPA robots from UiPath, a leading enterprise software automation company, adds enhanced cognitive services and simplifies automated tasks. Only DRUID virtual assistants can communicate and trigger actions with both attended and unattended robots to streamline complex end-to-end hyper-automation projects in a human-like manner. The power and accessibility of DRUID chatbots reside in the revolutionary proprietary NLP engine that natively supports over 45 languages. Simultaneously, over 500 pre-built conversational skills by roles, processes, and industries ensure fast time to value.
“Our objective is to continuously develop our solution portfolio with modern technologies, to offer to our prospects an entirely new level of customer experience. With DRUID, we will be able to fulfill our goals by providing conversational automation in several sectors ”, said Vladimir Kantchev, RPA Architect and Managing Partner Service Centrix.
“This cooperation will enable DRUID chatbots to deliver a conversational, modern and intuitive solution to the requirements for individualized engagement”, stated Simona Hurjui, Alliances and Channels Partner Enablement Lead, DRUID.
DRUID is a global leader in Conversational AI Automation. DRUID’s no-code platform enables enterprises to automate customer and employee communications using AI-driven virtual assistants. 500 predefined conversational skills and award-winning native connector with UiPath bots offer 3x-5x faster deployments. DRUID is available in any deployment scenario and supports conversations in any language and on any digital channel.
About Service Centrix
Service Centrix is a Robotic Process Automation and IT Services Company. The company’s portfolio of professional RPA solutions and IT services enable their partners to optimize their investments and capacity in the achievement of business goals and the realization of rapid returns. Service Centrix has a dedicated team of professionals who value long-term relationships. The company has quickly developed a track record of highly successful automation and IT projects by delivering top talent and employing RPA tools to build and maintain workforce performance.