The proposed solution enables automatic generation of personalized phone calls, such as:

• A template selected by the customer is used to generate different messages for different campaigns
• Automated retrieval of personalization attributes for each message from different customer systems
• Automatically constructs a personalized message that is synthesized into a voice – messages can be in over 150 different languages
• An automated message is sent to the appropriate subscriber
• Enables event-driven call initiation

The service allows the following:

• Manage allowable days and time periods for ringing.
• Management of the caller ID for each individual call
• Management of the male/female voice of the message, as well as the speed of utterance
• Use of the SIP service selected by the respective customer (incl. separate SIP services for different campaigns)
• Automatic generation of statistics for each call – date/time, status, duration, etc.
• Automatic organisation of call follow-up depending on its status
• Automated generation of IVR functionality