Managed Services
The proposed solution enables automatic generation of personalized phone calls, such as:
- A template selected by the customer is used to generate different messages for different campaigns
- Automated retrieval of personalization attributes for each message from different customer systems
- Automatically constructs a personalized message that is synthesized into a voice – messages can be in over 150 different languages
- An automated message is sent to the appropriate subscriber
- Enables event-driven call initiation
The service allows the following:
- Manage allowable days and time periods for ringing.
- Management of the caller ID for each individual call
- Management of the male/female voice of the message, as well as the speed of utterance
- Use of the SIP service selected by the respective customer (incl. separate SIP services for different campaigns)
- Automatic generation of statistics for each call – date/time, status, duration, etc.
- Automatic organisation of call follow-up depending on its status
- Automated generation of IVR functionality
The proposed solution extends the capabilities of IBM Instana and enables automatic generation of SMS/Viber/Voice call notifications to the reaction team. The notifications will be triggered by events in IBM Instana, which will be automatically received via the Instana APIs.
In addition, the proposed solution enables automatic logging of tickets into the external support team’s ticketing system.
Our Backup-as-a-Service offering comprises:
- Secure immutable backup of your data
- You obtain:
- Your data replicated in an Immutable secure backup repository in a separate environment
- Automated backup jobs
- Restoration of apps, VMs, or network/hypervisor environments on an object-level
- Backup automatic integrity checks
- Monitoring of the archiving process and timely notification upon errors
- Your data will be kept encrypted in storage and in transit.
- You obtain:
- (Optional affordable upgrade) dedicated High Availability cold long-term storage
- (Optional affordable upgrade) restoration tests
- (On request) Incident recovery
No time to waste! Local offline backups on a disk do not restore your business in minutes! To achieve improved security posture as well as NIS2 and Cybersecurity Law (ЗКС) compliance, rely on leader vendors with proven expertise in secure BC/DR.
… because we believe your data is more than an array of records, it is your time and efforts!
Why Service Centrix?
Service Centrix provides consulting, planning, implementation, and support for managed services . Service Centrix can organize solution Proof-of-Concept free of charge and demonstrate the full solution capabilities in your live or test environments. For more information, you can send us an email at info@servicecentrix.com or call us at +359 2 4837690.
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