Intelligent Automated Phone Calls
The proposed solution enables automatic generation of personalized phone calls, such as:
- A template selected by the customer is used to generate different messages for different campaigns
- Automated retrieval of personalization attributes for each message from different customer systems
- Automatically constructs a personalized message that is synthesized into a voice – messages can be in over 150 different languages
- An automated message is sent to the appropriate subscriber
- Enables event-driven call initiation
The service allows the following:
- Manage allowable days and time periods for ringing.
- Management of the caller ID for each individual call
- Management of the male/female voice of the message, as well as the speed of utterance
- Use of the SIP service selected by the respective customer (incl. separate SIP services for different campaigns)
- Automatic generation of statistics for each call – date/time, status, duration, etc.
- Automatic organisation of call follow-up depending on its status
- Automated generation of IVR functionality
Why Service Centrix?
Service Centrix provides consulting, planning, implementation, and support for managed services . Service Centrix can organize solution Proof-of-Concept free of charge and demonstrate the full solution capabilities in your live or test environments. For more information, you can send us an email at firstname.lastname@example.org or call us at +359 2 4837690.
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