Robotic Process Automation
Be more efficient and more human, with Robotic Process Automation
What is Robotic Process Automation (RPA)?
Robotic Process Automation is the technology that uses computer software or a “robot” to emulate and integrate the actions of a human interacting within digital systems to execute a business process. RPA robots utilize the user interface to capture data and manipulate applications just like humans do. RPA aims to replace repetitive tasks performed by humans with a virtual workforce. Humans then make judgmental calls, handle exceptions and provide oversight.
How does RPA work?
RPA robots are capable of mimicking many–if not most–human user actions. They log into applications, move files and folders, copy and paste data, fill in forms, extract structured and semi-structured data from documents, scrape browsers, and more.
- Log into various applications
- Manipulate files and folders
- Copy, edit and paste data
- Scrape data from the web
- Filter, open e-mail based on predefined criteria
- Read and classify attachments from e-mails
- Read and write to databases
- Work with various business applications (ERP, CRM, Core Banking, Billing systems, etc.)
- …and many more
Why Service Centrix?
Service Centrix is the first Bulgarian “Certified UiPath Service Network Partner” (USN) of the world-leading Robotic Process Automation software company UiPath. We are the 2nd company in Central and Eastern Europe and the 8th company in EMEA with UiPath USN partner certification. UiPath is the leader in the RPA area according to Gartner and Forester for 2019.
Service Centrix is the only company in Bulgaria and third in Central and Eastern Europe region with status “UiPath Gold Partner”.
Our portfolio of professional RPA solutions and IT services enables our partners to optimize their investments and capacity in the achievement of business goals and the realization of rapid returns. We are a dedicated team of professionals who value long-term relationships. The company has quickly developed a track record of highly successful automation and IT projects by delivering top talent and employing RPA tools to build and maintain workforce performance.
We apply the best software development practices into our RPA projects, and some of the facets of our solutions that we take pride in are the following:
Unique Framework
Service Centrix develops RPA processes on its own framework, which is a result of implementing different robots for various customers. The framework provides high flexibility, universalizability and reliability.
Using UiPath
UiPath is the world-leader enterprise RPA platform
Continuity Control
The robot’s work is controlled by a framework, which processes all types of errors that might occur. This way the robot doesn’t stop working on a process regardless of what happens with a specific transaction.
Transactions Processing & Reporting
Every transaction (e.g. an invoice) in processes separately and it is either completed, or systems are returned to their initial state if an error occurs.
Exceptions handling
We distinguish system errors (e.g. an application stops responding) from business errors (e.g. invalid data), as well as different kinds of system and business errors, and we could configure how to handle each exception.
System Error notification
If the robot cannot begin to work on a process due to a system error (e.g. an application could not be opened), it sends an e-mail to the IT team with details regarding the issue.
Flexible configuration and avoiding hardcoding
All configurable parameters, such as application URL and contact e-mails, are stored in a configuration file rather than including them in the source code. This way they could be easily changed when needed.
Open Source
The source code is given to the customer so that they could modify it and develop new functionalities.
Multiple processes executed by one robot
A robot could work consecutively on multiple processes.
Simplified Modification
The configuration file supports Testing and Production environments, which could be switched easily via a combo box.
Modular Programming
The code is developed via modular programming, which allows independent testing of different functionalities, as well as easily modifying a single module when needed.
High Security Standards
sensitive data such as usernames and passwords are stored in Windows Credential Manager. Managing usernames and passwords is done directly by Windows without participation of the robots.
High Productivity & Reliability
With some small modifications in some modules it is possible robot’s data to be moved on an SQL server, which enables the following functionalities:
- Maintaining a fail-over robot: If a robot stops working a fail-over robot could be activated to continue working on the same process.
- Several robots working on the same process: when higher productivity is required, multiple robots could work in the same process.
- Switch to a different SQL server: a robot could switch from one SQL server to another when needed.
Why should I implement RPA?
Our solution
Service Centrix offers a full-service solution covering all stages of your Process Optimization via Robotic Process Automation. We support you through the entire journey, starting as your consultant, all the way to RPA implementation, maintenance and adjustments of your UiPath robots. We robotised many processes for large and mid-size enterprises in Bulgaria and Europe. We are implementing sustainable RPA solution by:
- identifying the most suitable processes for robotization
- fully document the existing processes (detailed documentation of AS IS state)
- propose some improvement in the processes (detailed documentation of TO BE state)
- Develop robots end to end and develop and execute different test scenarios
- Provide post implementation support
We provide the following services
Business Analysis
Consult our customers and analyze their business processes in order to recommend which processes are most suitable for optimization via RPA and fully describe them.
Proof of Concept
Design and build robotic automation for some tasks to demonstrate that your business processes can be successfully automated.
Implementation
Installation and programming of robots to automate business processes. The RPA implementation consists: Solution Design, Build RPA Solution, Testing and Early life support.
Maintenancе
Free of charge support for one month after implementation and proposing optional ongoing support contracts.
CoE Enablement
Providing all the tools to start small and to grow as you go and to fulfill all your requirements to manage large scale RPA implementation.
Licensing
Service Centrix is an authorised partner of UiPath’s RPA platform. We consult our customers which licences are most suitable to serve their needs. We are authorised to sell licences for all associated UiPath products and services.
RPA Case Studies
Service Centrix is among the leading RPA implementation providers for the region. We apply the best software development practices into our RPA projects for different industries. Check out some recent projects:
Let's talk about your automation needs
Contact us for more information