Leadership and Communication Skills
DESCRIPTION
This 3-day course develops skills that get maximum performance from every member of your team. Learn to apply the methods of leadership that are most appropriate for achieving project success. Discover which forms of leadership and communication are best suited to your personality. Learn techniques for resolving conflict and managing team issues.
Prerequisites
A comprehensive introductory project management course such as Project Management Fundamentals.
AUDIENCE
AGENDA
CONTENT
Learn how to:
- Demonstrate leadership skills and apply proven techniques in leading teams
- Apply communication best practices in projects
- Evaluate different motivational approaches
- Identify the benefits of using the Myers-Briggs Type Indicator (MBTI®) in working with project teams
- Create high-performance project teams
- Identify and resolve conflicts by practicing five different conflict resolution approaches
Professional Skills Boot Camp
DESCRIPTION
Effective professionals have the ability to directly influence the performance and success of their respective organizations. But in order to do so, they must first master an array of skills that may be unlike any they have ever used before. The Professional Skills Boot Camp is designed to provide you with just such expertise through an introduction to the competencies that they must master in order to transform themselves into highperforming servant leaders/practitioners.
AUDIENCE
This course is designed for any professional who owns the responsibility for a function, leads teams, manages people or simply wants to become more effective in a professional environment. The immediately useful skills taught in the course are a great benefit to:
– Project Managers – both traditional and Agile
– Agile ScrumMasters and Product Owners
– New Managers
– PMO Managers/Directors
– Experienced Professionals who wish to enhance their skills
– Team Leaders
– Business Analysts
– Supervisors
– Lead Testers and Developers
– High Potential Employees
– Anyone who wants to improve their management and leadership competencies
AGENDA
CONTENT
Course Outline:
- Leadership Assessment
- Clarifying the differences between leading and managing
- Pinpointing the skills needed to be effective in each role
- Understanding how to balance and improve the two skills sets Leadership
- Building trust with others
- Using power efficiently
- Reviewing best practices of successful leaders
Emotional Intelligence
- SelfAwareness
- SelfManagement
- Social Management
- Relationship Management
Communications
- Communication channels
- Communication models
- Communication methods
- The Power of Listening
Coaching/Mentoring
- Coaching models
- Mentoring models
- Providing feedback
Conflict Management & Dealing with Difficult People
- Preferred conflict management styles
- A stepbystep conflict resolution process
- Strategies for handling conflict
Time Management
- Facilitation & Negotiation
- The concept of facilitation and how it differs from traditional methods
- Facilitation tools and techniques? Handling difficult facilitating situations
- Preparing for a negotiation session
- The winwin negotiated outcome
- Negotiation strategies and tactics
- Change Management
- Readying the team/organization for change
- Leading others through any type of change
- Assessments and Exercises
- Communicating Organization Direction
- Developing Key Relationships
- Inspiring Others and Directing Operations
- Developing the Organization
- Reinforcing Performance
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