Lean IT

Kaizen is an improvement philosophy in which continuous, incremental improvement occurs over a sustained period of time, creating more value and less waste, resulting in increased speed, lower costs and improved quality.

This is a hands-on 3-day course that teaches and equips individuals to define, facilitate and lead Lean IT Kaizen improvement initiatives. The course teaches students how to effectively use the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) improvement model leveraging the Lean A3 problem identification and planning tool to complete a full improvement cycle.

This certification course provides you with the knowledge, skills and methodology required to identify, plan and implement incremental service and process improvements focused on improving the efficiency and effectiveness of any process or value stream. It also you prepares for the Lean IT Association Kaizen certification exam.

Learning Objectives:

The 3-day course is very comprehensive and teaches how to be a highly effective Lean Kaizen Lead. During the course participants will:

• Understand Lean principles related specifically to leading a Kaizen event
• Understand how to apply the Lean A3 tool to support continual improvement
• Gain practical how-to knowledge of how to use of the Six Sigma DMAIC improvement model as a structured improvement methodology
• Learn about improvement scoping and validation
• Learn how to gain voice of customer input and establish critical to quality requirements
• Learn how to apply and use Value Stream Mapping (VSM) techniques to identify process waste and speed improvement opportunities
• Understand how to use root cause analysis techniques to support problem analysis
• Learn how to identify, select and use various improvement options
• Understand how to establish effective controls
• Understand how to establish methods to improve quality and mistake proof future process activities

A Kaizen Lead is someone who is involved with a Lean improvement initiative at any level of the organization and within any department.

The course is designed for IT practitioners interested in expanding their practical knowledge and skills to lead targeted Lean improvement initiatives focused on continual service improvement, including:

• Managers tasked with department level process improvements
• Business analysts
• Project managers
• Software developers
• Quality assurance managers
• IT Consultants
• Any roles responsible for quality, efficiency and continual service improvement

Day 1
Welcome
Module 1: Introduction
Module 2: Organizing Kaizen
Organizing Kaizen – contd.
Module 3: A3 Method
Module 4: Define
Exercise 1 : Define
Make a problem statement
Define contd.
update A3
Module 5:  Measure

Day 2
Recap of day 1
Measure Contd.
Exercise Measure 2b: Create data collection plan and update VSM
Module 6: Analyze
Exercise 3: Analyze: determine which data visualizations are required for problem
Exercise 3 contd.: Analyze: determine which data visualizations are required for problem
Analyze Contd.
Exercise 4 : Analyze: root cause
(update A3 with analysis)
Module 7: Improve
Closure

Day 3
Recap of day 2
Exercise 5: Solution Selection (using techniques: brainstorming; reverse thinking or scamper)
(present A3 with solutions)
Improve Contd.
Module 8: Control
Exercise 6: Create a control plan
(update A3 with regard to implementation)
Control Contd.
Exam preparation (sample exam and time for questions)
Exam
Closure

Course Outline:

Module 1: Introduction

Module 2: Organizing Kaizen

Module 3: A3 Method

Module 4: Define 

Module 5: Measure

Module 6: Analyze

Module 7: Improve 

Module 8: Control

Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. By understanding customer value, the processes that deliver this value, how to manage performance, the way to organize, and the required attitude and behaviors, IT organizations are able to develop a continuous improvement mindset. Lean IT complements IT best practice methods such as ITIL®, PRINCE2® and P3O®.

Leadership is critical for the success of all Lean IT initiatives. This course describes both the aspired state of leadership and the journey IT organizations take to achieve their goals.

Through this qualification participants involved with Lean IT are able to validate their leadership of Lean methodology.The learning outcomes of the Lean IT Leadership course provides the required skills and knowledge participants need and via certification are able to demonstrate they’ve successfully acquired.

Learning Objectives:
At the end of this course, participants will be able to.

• Understand the concept of Lean Leadership.
• Know the application of Lean Leadership in the context of IT.
• Use the Lean IT Leadership development model.
• Develop yourself towards being a Lean IT leader.
• Help others in developing themselves as Lean IT leaders.
• Align the vision and goals of your organization.
• Understand the concept of change in an organization.
• Understand how to take the lead in changing your organization.

IT managers and professionals

Day1
Introducing Lean IT Leadership
Understanding Self-Development
Coach and Develop Others

Day2
Continuous Improvement
Vision, Goals, and Communication

Day3
Practicing Lean IT Leadership
Transforming Your Organization

Module 1: Introducing Lean IT Leadership
Module 2: Understanding Self-Development
Module 3: Coach And Develop Others
Module 4: Continuous Improvement
Module 5: Vision, Goals, and Communication
Module 6: Practicing Lean IT Leadership
Module 7: Transforming Your Organization