DevOps

DevOps Practitioner is designed to provide the core education necessary to put DevOps into practice. With the help of DevOps theory, pragmatic examples and exercises, and interactive group discussions and role plays, the course will help you understand how to apply the necessary skills to practice DevOps.

Individuals involved in IT development, IT operations, or IT Service Management.

Individuals whose role are affected by DevOps and continuous delivery, such as:

• DevOps Engineers
• Product Owners
• Integration Specialists
• Operations Managers
• Incident and Change Managers
• System Administrators
• Network Administrators
• Business Managers
• Automation Architects
• Enterprise Architects

Course Outline:

Course Introduction

• Let’s Get to Know Each Other
• Course Overview
• Course Objectives
• Course Agenda
• Course Book
• Group Discussions
• Exam

Teambuilding

• Design Teams
• Introduction to a DevOps Team
• Characteristics of a DevOps Team
• Boundaries for a DevOps Team
• Build Teams
• Creating High Performance Teams
• Feedback: Giving and Taking
• Shared Responsibility and Accountability
• Governance
• Governance on Three Levels
• Governance Within a Team
• Governance Between Teams
• Governance Between Organizations
• Scaling
• External Suppliers

DevOps Leadership

• Build Culture:
• Create the Right Environment
• Change the Habitual Behavior
• Fail Fast to Improve
• Maintain the Agile Soil
• Create Purpose
• Know the Importance of Storytelling
• Define the Purpose of Having a Purpose
• Relate Alignment with Autonomy
• Be a Servant Leader:
• Give Control to the Team
• Inspire and Support the Team
• Make Your Own Leadership Manifesto
• Focus on Success:
• Customer Value and Team Success
• Measure and Steer Value

Courage

• Build Courage
• Importance of Courage
• Out of Your Comfort Zone
• Resilience
• Courage in Relationship with Leadership and Feedback
• Courage at the Team Level
• Dealing with Failure
• Think Different:
• Think Different on a Day-to-day Basis
• During Standups
• Standup from Hell
• 10th Man Rule
• Think Different in an Organized Way
• Open Allocation Time
• Guilds

Value – Customer Centric Action

• Different Aspects of Value:
• Customer Value
• The Different ‘Voices’
• Stakeholder Management:
• Know Your Stakeholders
• Categorize the Stakeholders
• Combining Lean Startup and DevOps:
• The Lean Startup Process
• The Lean Startup Versus Chaos
• Combining the Lean Startup and DevOps
• The Power of Story Mapping:
• Product/Service Development Approaches
• Need for Story Mapping
• Creating Story Maps

Continuous Improvement

• Build Flow
• Build Optimal Flow
• Multitasking and One Piece Flow
• Little’s Law and Optimization of Process Lead Time
• Valualize Flow
• Flow and Resource Utilization
• Types of Continuous Improvement
• Kaizen
• Radical Change
• Continuous Improvement Tools
• Kaizen Event
• Value Stream Mapping
• Visual Management
• Retrospective
• Daily Standup
• Five Times ‘Why’

Incident Mapping is a dynamic, systematic visual approach to showing the cause, circumstances, and consequences of a problem. It reveals the barriers to a solution and the actions to be taken.
Eight-step process:
1. Describe the main problem
2. Stair-stepping (show the tangible cause-effect chain)
3. Describe the circumstances
4. Identify breached barriers
5. Determine the problem owner
6. Analyze problems (finds true cause when cause is unknown)
7. Develop possible actions
8. Choose actions

This DASA Qualification extends traditional Agile Product Owner programs and deals with the extended set of requirements that the Product Owner faces when teams start to take on both Dev and Ops responsibilities. The program covers the traditional Agile and Scrum concepts and capabilities but in the context of DevOps. As a result, this program is ideal for experienced Agile Product Owners who are keen to understand how their role is evolving as a result of DevOps, but exciting as well for new and aspiring Product Owners.

The DASA DevOps Product Owner qualification is primarily aimed at:
• Existing Product Owners without certification
• Business Project Managers
• Business Executives
• Business Managers
• Business Information Managers
• Business Analysts
• Operation Managers
• Enterprise Architects

Topics covered include:

Course Outline:
Module 0: Course Introduction

• Let’s Get to Know Each Other
• Course Overview
• Course Objectives
• Course Agenda
• Course Book
• Activities/Exercises
• Exams
• Questions and Answers
•  Module Summary

Module 1: Context of the Product Owner
• Module Objectives
• Module Topics
• Product Owner
• Agile Introduction
• Scrum Overview
• Relationship Between Agile, Lean, and DevOps
• Module Summary
• Module End Questions

Module 2: The Role of the Product Owner
• Module Objectives
• Module Topics
• Role of the Product Owner
• Competencies of the Product Owner
• Product Owner in Practice
• Module Summary
• Module End Questions

Module 3: Agile Planning and Estimation
• Module Objectives
• Overview of the Product Owner’s Work
• Module Topics
• Value of the Product
• Envisioning the Product
• Decomposing the Vision
• Module Summary
• Module End Questions

Module 4: Maximizing Value
• Module Objectives
• Overview of the Product Owner’s Work
• Module Topics
• Engaging Stakeholders
• Influencing Stakeholders
• Module Summary
• Module End Questions

Module 5: Translating Value
• Module Objectives
• Overview of the Product Owner’s Work
• Module Topics
• Backlog
• Estimating Work
• Module Summary
• Module End Questions

Module 6: Delivering Value
• Module Objectives
• Overview of the Product Owner’s Work
• Module Topics
• Monitoring Progress
• Scaling Delivery
• Challenging Situations for a Product Owner
• Module Summary
• Module End Questions