Cloud Technology

The Cloud Service Manager course enables participants to design and deliver cloud services. This training is delivered as a 3-day classroom or virtual classroom program. The course provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services.

The course materials include comprehensive reference materials that help participants continue the educational experience after the course. The Cloud Service Manager course prepares candidates for the Professional Cloud Service Manager (PCSM) exam provided by the Cloud Credential Council. The Cloud Service Manager course is endorsed, recognized and supported by several key technology vendors and Standards bodies.

The Cloud Service Manager course will be of interest to:

• IT Managers and CIOs

• Service Managers (with or without an ITIL background)

• Service Management Professionals

• Cloud Strategy and Management Consultants

• Service Architects, Technical Pre-Sales Consultants

• IT Professionals

Course Outline

MODULE 1: Course Introduction
MODULE 2: Cloud Service Management Fundamentals

2.1 History of Cloud Computing
2.2 Basics of Cloud Service Management
2.3 Service Perspectives
2.4 Relationship with IT Service Management (ITSM)
2.5 Cloud Service and Support Models

MODULE 3: Cloud Service Management Roles
3.1 Cloud Management Roles
3.2 Service Management Roles
3.3 Organizational Roles

MODULE 4: Cloud Service Strategy
4.1 Cloud Strategy Fundamentals
4.2 Key Drivers for Adoption
4.3 Risk Management Overview

MODULE 5: Cloud Service Design, Deployment, and Migration
5.1 Basics of Cloud Service Design
5.2 Dealing with Legacy Systems, Services, and Applications
5.3 Benchmarking of Cloud Services
5.4 Cloud Service Capacity Planning
5.5 Cloud Service Deployment and Migration
5.6 Cloud Marketplace

MODULE 6: Cloud Service Management
6.1 Cloud Service Management Perspective
6.2 Cloud Service Level Management and Service Assurance
6.3 DevOps in a hybrid IT and Cloud Computing Environment
6.4 Managing Cloud Service Configurations
6.5 Change Management for Cloud Computing Environments
6.6 Reacting to Demand for Cloud Services

MODULE 7: Cloud Service Economics
7.1 Pricing Models for Cloud Services
7.2 Procurement of Cloud Based Services
7.3 Cloud Service Charging
7.4 Cloud Cost Models

MODULE 8: Cloud Service Governance
8.1 Basic Governance Definitions
8.2 Cloud Governance Framework
8.3 Cloud Governance Considerations

MODULE 9: Showing the Value of Cloud Services

9.1 Understanding the Value of Cloud Services
9.2 Linking the Value of Cloud Services to Strategy
9.3 Measuring the Value of Cloud Services

MODULE 10: Popular Service Management Frameworks
10.1 Best-Practice Frameworks
10.2 ISO Standards
10.3 Governance Frameworks
10.4 Cloud Standards

MODULE 11: Exam Preparation Guide
Mock Exam

At the end of the course, the learner will be able to understand how to secure the different cloud computing services and deployment models and also how to design security in the cloud infrastructure, configurations and applications running within a cloud computing environment. It helps in understanding, applying and analyzing how to manage access to cloud computing resources using accounts, users and groups; and ways that the security manager can secure the data, operating systems, and applications and overall infrastructure within the cloud.

The course materials include comprehensive reference materials that help participants continue the educational experience after the course. The course prepares candidates for the Professional Cloud Security Manager exam provided by the Cloud Credential Council.

The Professional Cloud Security Manager course will be of interest to:

• IT Security Professionals (e.g., Security Engineers, Analysts and Architectures)
• IT Risk and Compliance Professionals (e.g., Risk Management, Audit and Compliance Managers).
• Auditors of Cloud Computing Services
• Network Engineers/Administrators
• Email System Administrators

Course Outline:

Module 1: Course Introduction

• Overview
• Course Learning Objectives
• Course Agenda
• Activities
• Case Study
• Certification

Module 2: Cloud Computing: Security, Risks, and Governance

• Module Learning Objectives
• Module Topics
• Cloud Computing Basics
• Information Security Management
• IT Governance
• Cloud Computing Security
• Module Summary

Module 3: Physical and Operations Security: A Shared Responsibility

• Module Learning Objectives
• Module Topics
• Security and Compliance: A Shared Responsibility
• Physical and Operations Security Considerations
• Risk Management: A Shared Perspective
• Module Summary

Module 4: Security Management Controls in Cloud Computing

• Module Learning Objectives
• Module Topics
• Identity and Access Management
• Data Protection
• Data Security Lifecycle
• Forensics in the Cloud
• Module Summary

Module 5: Legal, Contractual, and Operational Monitoring in the Cloud

• Module Learning Objectives
• Module Topics
• Legal and Regulatory Landscape
• Monitoring: Providers and Subscribers
• Security Operations in the Cloud
• Module Summary

Module 6: Network Security Management  in the Cloud

• Module Learning Objectives
• Module Topics
• Network Management in the Cloud
• Vulnerability Management
• Cloud Security Architecture
• Module Summary

Module 7: Business Continuity, Disaster Recovery, and Capacity/Performance Planning

• Module Learning Objectives
• Module Topics
• Business Continuity
• Disaster Recovery Resilient Technology
• Capacity and Performance Planning for Cloud
• Module Summary

Module 8: Advanced Cloud Security Management Practices

• Module Learning Objectives
• Module Topics
• Advanced Security Considerations
• Secure Development Standards in the Cloud
• Cloud Security Planning
• Module Summary