logologologo
  • Home
  • What we Do
    • Robotic Process Automation
    • Information Security Solutions
    • IT Service Management
    • Monitoring Solutions
  • Trainings
    • Training Catalogue
    • Training Calendar
  • News & Events
  • About
  • Contacts
  • Home
  • What we Do
    • Robotic Process Automation
    • Information Security Solutions
    • IT Service Management
    • Monitoring Solutions
  • Trainings
    • Training Catalogue
    • Training Calendar
  • News & Events
  • About
  • Contacts

Be more efficient - save time and reduce costs

Take a look how we help our customers with Process Robotization

Be more precise - Improved quality and control

Take a look how we help our customers with some business process Process Robotization

Reduce errors to 0%

Take a look how we help our customers with some business process Process Robotization

Case Studies RPA

Service Centrix is among the leading RPA implementation providers for the region. We apply the best software development practices into our RPA projects for different industries. Check out some recent projects:

  • CallFlow Process Robotization
  • Contracts Generator Robotization
  • Tariff deviations approval and risk assessment

CallFlow Process Robotization

Process: CallFlow Process Robotization

CUSTOMER

Mobile Operator, Bulgaria

IMPLEMENTATION TIME

12 weeks

THE CHALLENGE

The customer needed to automate this process because it involved significant manual processing, high propensity to errors & high cost of operation. CallFlow processing of all agreed deals made by call center dealers, preparation and sending of summary reports for agreed deals via emails to stakeholders, filling-up templates with contact information and sending them to couriers for further processing, and construction of result files from the courier carriers for signed contracts – ready for service provisioning into MNO’s systems systems.

THE SOLUTION

The following activities were automated by UiPath Robot:

  • Working with more than 15 excel files, each of which contains thousands of rows and dozens of columns stored in different sheets
  • Data consolidation from different files, according to the business requirements
  • Cleaning/Deleting data according to the business requirements
  • Validation of more than 120 conditions
  • More than 20 VLOOKUP’s in excel (searching data by conditions)
  • 7 pivot tables used for reporting purposes
  • Sending e-mails with notifications and automatically created sales report
  • Backup of all for archiving purposes in the daily folders
THE BENEFITS

THE SOLUTION
The following activities were automated by UiPath Robot:

Working with more than 15 excel files, each of which contains thousands of rows and dozens of columns stored in different sheets
Data consolidation from different files, according to the business requirements
Cleaning/Deleting data according to the business requirements
Validation of more than 120 conditions
More than 20 VLOOKUP's in excel (searching data by conditions)
7 pivot tables used for reporting purposes
Sending e-mails with notifications and automatically created sales report
Backup of all for archiving purposes in the daily folders

Contracts Generator Robotization

Process: Contracts Generator

CUSTOMER

Mobile Operator, Bulgaria

IMPLEMENTATION TIME

3 weeks

THE CHALLENGE

The customer needed to automate a process of generating contracts. The process consisted of filling an excel-file template with data from an excel-file export to generate many excel-files, one for each contract that should be generated, and sending each of these excel-files via a separate e-mail. Since the process consisted of well-structured repetitive tasks, it was suitable for Robotic Process Automation.

THE SOLUTION

The following activities were automated by UiPath Robot:

  • Finding an input excel-file in Share Point, reading it and filtering data
  • Copying data from input file into an excel-file template
  • Calculating start and end dates of contract in the according cells of the template file
  • Filtering data in the template file and copying the filtered data into another template file
  • Deleting rows based on certain criterions
  • Splitting the results in different contracts excel-file templates
  • Sending the contract templates via e-mails
  • Sending e-mails with exceptions for a manual check
THE BENEFITS

Processing time reduced
Error rates reduced to 0%
Time saving of 5 hours per day
Improved service delivery
Improved quality and control
Cost savings of one FTE
High process scalability

Tariff deviations approval and risk assessment

Tariff deviations approval & risk assessment - BANKING

CUSTOMER

Retail bank, Consumer Financing division

IMPLEMENTATION TIME

6 weeks

THE CHALLENGE

The customer needed to automate the following:

  1. Approval processes for tariff deviations
  2. Risk assessment of known cases.

Both processes were executed by two separate groups of people, and communication was necessary between them in order to coordinate subsequent actions for each case.

THE SOLUTION

Two robots were implemented, performing different job roles.

The following activities were automated by UiPath Robots:

  • Checking data of deviation requests in two bank systems, selects the proper tariff with iterations, and sends a notification if the inconsistency is detected in the request.
  • Performs risk assessment and eventually approves the loan.
  • The robots communicate with each other, adding tasks to the other’s list.
  • Online performance monitoring is available, as well as the daily report is being distributed to groups.
THE BENEFITS

No errors
Time saving
Improved service delivery
Improved quality and control
Freeing human resources from low value activities
Cost savings – 2 months
Storing data on SQL enabled additionally:
- Reliability
- Online monitoring
- Traceability
- Failover

Copyright Service Centrix 2020. All rights reserved. Privacy Policy

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

SAVE & ACCEPT