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Robotic Process Automation Business Process Automation

Robotic automation aims to use a computer (a.k.a. robot) to manipulate existing application software (CRMs, ERPs, Help Desk and Claim applications) in the exact same way that a person works with those systems. This is the reason why RPA is commonly referred to as non-invasive integration.
RPA aims to replace repetitive and no value adding clerical tasks performed by humans, with a virtual workforce of robotic FTEs, transforming the human workforce into “Uber Administrators,” whose role is to make judgmental calls, handle exceptions and provide a valuable oversight, much more than they did before, while directly administering the services.
RPA does not require programming skills: Business operations employees - people with process and subject matter expertise but no programming experience - can be trained to independently automate processes using RPA tools within a few weeks.
Many RPA platforms present a flowchart designer, much like Microsoft Visio: process definitions are created graphically by dragging, dropping and linking icons that represent steps in a process
Business user friendly
RPA’s ease of use and low requirement for technical support perhaps explains why adoption typically originates inside business operations and not inside Information Technology (IT) departments.[9] Because RPA projects do not require expensive IT skills and investment in new platforms, the economic threshold of processes with a viable business case for automation is substantially lowered.
One of the challenges of traditional IT deployments is that the transformation or change of existing systems is complex and risky. Thus, many large organizations are reluctant to redesign, replace or even to enhance existing systems through the creation of new IT interfaces (or APIs). For this reason, the philosophy behind RPA is to avoid the complexity and risk of such changes where they are not warranted, (or indeed to enable such changes to be prototyped and tested, simply by simulating equivalent input/output via the user interface in lieu of APIs).
RPA tools therefore lean towards "light" IT requirements and do not, for example, disturb underlying computer systems. The robots access end user computer systems exactly as a human does - via the user interface with an established access control mechanism (e.g. logon ID and password) - so no underlying systems programming need be required. This is an important point because, from a security, quality and data integrity perspective, the UI of many applications encapsulates many years of requirements and testing for error prevention, data integrity and security access control. To bypass a UI by creating a new API is a risky undertaking and requires extensive testing in order that the same levels of functionality and protection are maintained.

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