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HP’s Business Service Management (BSM) solutions cover management from networks all the way up to business transactions. It makes your bottom-up event management and your top-down business service performance management more efficient and aligned with the business. In addition, the solution is able to help streamline your service desk processes in line with business expectation. HP BSM software and services help chief information officers enhance the value and optimize the business outcomes of IT investments. Customers worldwide are adopting HP BSM offerings to automate critical IT functions across strategy, applications, and operations to deliver predictable business outcomes.
Service Centrix as a HP Software Partner offers the following HP Business Service Management (BSM) solutions:

• Business Availability Center (BAC)

• HP Business Availability Center is a comprehensive business service and application management solution that helps you delivers on that promise. To do that, BAC includes many modules and integrations with HP products (HP OVO, HP NNM, HP SM, etc.) or third parity products.

• HP SiteScope 
  HP SiteScope is a web based application which delivers agent-less monitoring, end-user emulation, alerting, reporting and dashboard. To extend HP SiteScope features, we can integrate with HP BAC, HP BSM or HP OVO.

• HP SiteScope is a web based application which delivers agent-less monitoring, end-user emulation, alerting, reporting and dashboard. To extend HP SiteScope features, we can integrate with HP BAC, HP BSM or HP OVO.

• Universal CMDB

• HP Universal CMDB software is a configuration management database (CMDB) for enterprise IT Operations groups that implement business service management/ITIL initiatives. HP Universal CMDB software is based on an end-to-end service management view and provides a rich business-service-oriented model that is populated and kept current by leading edge auto-discovery and dependency mapping technology.

• Data and Discovery Mapping Inventory (DDMI)

• Automates discovery and inventory of network devices, printers, servers, and desktops in the environment, provides out-of-the-box normalized reports of detailed, hardware configurations and software installations, and is primary source of information for HP Universal CMDB, BAC and HP Asset Management software.