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УСЛУГИ

Услуга ТИП УСЛУГА
HP Service Manager
Преглед

     

The HP Service Manager helps your organization meet your challenges of providing key IT service support. Through best-in-class support for tracking and resolving interactions, incidents and problems, the Service Manager enables IT with an ITIL-aligned management tool to start with embedded best practice that will evolve with the demands of your business. 
Our Services:
·         Installation of HP SM;
·         Integration of HPSM with e-mail and AD;
·         Physical to logical mapping of existing processes into HPSM implementation of all processes;
·         Build a detailed roadmap for ITIL implementation;
·         Incident Management Configuration;
·         Problem Management Configuration;
·         Service Asset and Configuration Management Configuration;
·         Change and Release management Configuration;
·         Service request Fulfillment;
·         Service Level Management process implementation and notification messages definition;
·         Views and Reports Definition (according predefined KPI’s);
·         Installation of uCMDB and DDM;
·         Integration with the existing Resource Time Management tool;
·         Integration with Remote Control tool;
·         Project Coordination activities.

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Сървис Центрикс е акредитирана организация за обучение на PEOPLECERT