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НОВИНИ и СЪБИТИЯ

Всички новини

БЮЛЕТИН

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Новини

ПРЕДСТОЯЩИ "ИТ МЕНИДЖМЪНТ ОБУЧЕНИЯ" 2017

20 Декември 2016

През първият месец на новата година Сървис Центрикс ще проведе "ITIL® Intermediate: Continual Service Improvement (CSI)" и"ITIL® Intermediate: Operational Support and Analysis (OSA)".

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09.01-13.01.2017-ITIL Intermediate: Operational Support and Analysis

Operational Support & Analysis (OSA) represents the capability of a set of core ITIL V3 processes and functions to effectively support an organization's services through day to day IT operations.

This course provides critical learning points for IT staff looking to acquire specific knowledge about ITIL terminology, organizational structures, roles, functions and process activities related to OSA. By understanding the implementation considerations for OSA, IT staff will be better equipped to fulfill the operational capabilities and competencies required to support the entire Service Lifecycle approach.

 

30.01-03.02.2017-ITIL® Intermediate: Continual Service Improvement (CSI)

The purpose of the CSI course is to obtain knowledge on ITIL concepts and terminology. The course looks at activities that may be implemented to enhance the quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in CSI. It also aims to give a detailed management/business level understanding of the ITIL® CSI phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

The course aims to explain the roles and justify the need of CSI in the Service Lifecycle.

 

    

Сървис Центрикс е златен партньор на UiPath