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ITIL ® Foundation ITSM100 ITIL EX0-101

Why ITIL ®?
ITIL's ® most significant benefit is that it shows you what to do in terms of improving IT operations - and how to do it. All of the ITIL V2 processes are contained within V3, with greater emphasis on how to demonstrate value to the business and provision of more relevant new processes as Supplier Management, Information Security Management, Access Management, etc.

ITIL® is a registered trade mark of AXELOS Limited The Swirl logo™ is a trade mark of AXELOS Limited and/or The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited 

Why You Should Attend This Course?
ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom. Now considered the de facto standard for managing a business focused, cost effective IT organization, the ITIL framework was recently redesigned from a process-led approach to a service lifecycle approach. This end-to-end view of how IT should be integrated with business strategy is at the heart of ITIL v3's five core volumes:

- Service Strategy which looks at overall business goals and expectations to ensure IT strategy align with them
- Service Design which starts with a set of new or changed business requirements and ends with the development of a solution designed to meet the documented needs of the business
- Service Transition which is concerned with managing change, risk & quality assurance and has an objective to implement service designs so that service operations can manage the services and infrastructure in a controlled manner
- Service Operation which is concerned with business as usual activities
- Continual Service Improvement which has an overall view of all other elements and looks for ways that the overall process and service provision can be improved

Who Should Attend?
ITIL ® Foundations is suitable for anyone working in IT services requiring more information about the ITIL best practice framework. 

3 days

This training covers 100% of ITIL Foundation v.3 exam requirements.

There are no mandatory prerequisites. Work experience in IT service


ITIL® is a registered trade mark of AXELOS Limited 

Service Centrix is an Accredited UiPath Partner